Shipping Policy

Australian Orders

Millevita currently ships within Australia using Australia Post. We deliver to residential and business addresses, PO Boxes and Australia Post Parcel Lockers.

When using a Parcel Locker, please enter your Australia Post Parcel Locker number and complete address correctly at checkout. For more information, visit the Australia Post Parcel Locker information page.

Millevita does not currently offer international shipping.

Shipping Options & Rates

Flat-Rate Tracked Shipping

Shipping rate: $19.95 per order
Estimated delivery: 5–12 business days after dispatch

  • Available for eligible Australian delivery addresses.
  • Tracking is included with every shipment.
  • In-stock orders are generally prepared within 1–2 business days, excluding weekends and public holidays.

Free Shipping

Free standard shipping is available on eligible Australian orders over $199

  • Estimated delivery is 8–16 business days after dispatch.
  • Tracking is included.
  • Eligibility is determined at checkout based on the order value, products and delivery address.

✨ Millevita Vitality Rewards members receive 15% off eligible products.
Join Vitality Rewards to access available member benefits.

Estimated Delivery Times

Delivery estimates begin after an order has been dispatched. They do not include order-processing or handling time.

  • Flat-rate tracked shipping: approximately 5–12 business days after dispatch.
  • Free standard shipping: approximately 8–16 business days after dispatch.

Delivery may take longer for regional or remote areas. Timeframes may also be affected by Australia Post network volumes, public holidays, severe weather or other circumstances outside normal delivery operations.

Delivery timeframes are estimates and are not guaranteed.

When Will My Order Be Dispatched?

We generally prepare in-stock orders for dispatch within 1–2 business days, excluding weekends and public holidays.

An order may take longer to dispatch if a product needs to be restocked, requires temperature-sensitive handling or if additional order verification is required. We will contact you if a material delay affects your order.

If your order is time-sensitive, please contact Millevita before ordering so we can confirm current product availability.

Temperature-Sensitive Products

Probiotics and other temperature-sensitive products are dispatched early in the week to minimise time spent in transit.

These products are not ordinarily dispatched on Thursdays, immediately before weekends or on the day before a public holiday. This handling procedure helps reduce avoidable transit delays and protect product integrity.

Order Verification

In some circumstances, an order may require manual verification before dispatch. Verification helps protect customers and Millevita against payment errors and potentially unauthorised transactions.

If verification is required, processing may take approximately 3–5 business days. We will contact you if additional information is needed.

Correct Delivery Information

Please check your name, telephone number, email address and delivery address carefully before completing checkout.

If you notice an error after ordering, contact us immediately. We will try to correct the information before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Important: Australia Post may be unable to deliver an order if the address entered at checkout is incomplete or incorrect. Additional delivery or return-postage charges may apply where an address supplied by the customer is incorrect.

Please ensure your email address is correct and check your junk or spam folder for order updates, tracking details or messages concerning your delivery.

Delivery Delays & Tracking

Tracking information will be sent to the email address supplied at checkout after your order has been dispatched.

Once a parcel enters the Australia Post network, delivery may be affected by carrier volumes, weather, public holidays or other operational delays. Millevita will assist with reasonable tracking and delivery enquiries where possible.

If tracking shows an unusual delay or indicates that a parcel has been delivered when you have not received it, please contact us at info@millevita.com.au or call +61 400 670 991.

Refund & Returns Policy

For cancellation, return, exchange and refund information, please read our Refund & Returns Policy .

Nothing in this Shipping Policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

Last updated: 21 July 2026